Online Activation Failure
Symptom: When the Online Activation button is clicked on ChemGeo’s EMS customer portal page, a message is shown near the top of the page:
‘Download and install the latest RTE Installer by clicking here EXE’
Analysis: This message indicates the online activation fails. The online activation is sometimes blocked by the firewall on the target computer.
Solution: Alternatively, use the Offline Activation option to activate the license.